Refund & Cancellation Policy | ARCHON GLYCA

Introduction

At ARCHON GLYCA, we strive to provide the best online fitness coaching experience. This Refund and Cancellation Policy explains our guidelines regarding payments, refunds, and cancellations.

We believe in transparency and fairness. Please read this policy carefully before enrolling in any of our programs or services.

Program Enrollment

When you enroll in any of our programs, here's what happens:

You gain immediate access to personalized fitness coaching, workout plans, and diet guidance.

Scheduled sessions, training materials, and resources are made available to you based on your chosen program.

Your enrollment confirms that you have read and agreed to our terms, refund policy, and cancellation guidelines.

Once enrolled, resources and coaching time are allocated specifically for you, which is why our refund policy is structured as outlined below.

Refund Policy

Please note the following refund guidelines:

Generally Non-Refundable

Once you have enrolled and payment is successfully processed, fees paid are generally non-refundable. This is because we allocate coaching time, resources, and personalized plans specifically for you.

Special Case Considerations

Refunds may be considered only in exceptional circumstances and are handled on a case-by-case basis at the sole discretion of ARCHON GLYCA. These include situations like serious medical emergencies or technical issues on our end.

No Refunds for Missed Sessions

If you miss a scheduled session or do not participate fully in the program, no refunds will be provided. It is your responsibility to attend sessions and follow the program as scheduled.

Partial Enrollment or Incomplete Participation

Refunds are not available if you decide to stop participating midway through a program or if you use only part of the services included in your plan.

If you believe your situation qualifies for a refund, please contact us at archonglyca@gmail.com with full details. We will review your request and respond within 5-7 business days.

Cancellation Policy

Advance Notice Required

If you need to cancel a scheduled live session, please notify us at least 24 hours in advance. We will do our best to reschedule the session for you.

Cancellation Does Not Equal Refund

Canceling a session or requesting to exit a program does not automatically guarantee a refund. Refunds are subject to the guidelines outlined in the Refund Policy section above.

Late Cancellations

Cancellations made less than 24 hours before a scheduled session may be counted as a completed session, and no makeup or refund will be offered.

Program Exit

If you wish to exit a program entirely, please email us. Access to materials and sessions will be terminated, but payment already made will not be refunded unless under special circumstances as mentioned earlier.

To cancel or reschedule a session, please contact us at archonglyca@gmail.com

Payment Failures

Sometimes technical issues can occur during payment processing. Here's how we handle them:

Duplicate Payments

If you are accidentally charged twice for the same service due to a technical error, we will process a full refund for the duplicate charge after verification.

Failed Transactions

If your payment fails but the amount is deducted from your account, the funds will typically be reversed by your bank within 5-7 business days. If this does not happen, please contact us with transaction details.

Verification Required

For refunds due to payment issues, we require proof of payment (transaction ID, bank statement, or payment receipt) to verify and process the refund.

To report a payment issue, email us at archonglyca@gmail.com with:

• Transaction ID or payment reference number
• Date and time of payment
• Amount charged
• Screenshot or proof of payment (if available)

Third-Party Payments

All payments are processed securely through trusted third-party payment gateways such as Razorpay and Stripe.

Secure Processing

We do not store your card or payment information. All transactions are handled securely by our payment partners.

Refund Processing Time

If a refund is approved, the processing time depends on the payment gateway and your bank. Typically, refunds are credited within 7-14 business days from the date of approval.

Payment Gateway Policies

Refund timelines and processes may also depend on the policies of the specific payment gateway used. We are not responsible for delays caused by third-party payment processors or banking institutions.

Changes to Programs

Sometimes we need to make adjustments to our programs or schedules. Here's what you should know:

Rescheduling: We reserve the right to reschedule sessions due to unforeseen circumstances, emergencies, or technical issues. You will be notified in advance whenever possible.

Program Modifications: Content, workout plans, or coaching materials may be updated or modified to improve the quality of our services. Such changes do not qualify for refunds.

Substitutions: In rare cases, if the assigned coach is unavailable, a qualified substitute coach may conduct the session. This does not entitle you to a refund.

We will always communicate any significant changes to you via email or through your registered contact information.

Policy Updates

This Refund and Cancellation Policy may be updated from time to time to reflect changes in our business practices or legal requirements.

Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically to stay informed.

By continuing to use our services after policy updates, you agree to the revised terms.

Contact Us

If you have any questions about our Refund and Cancellation Policy, or if you need to request a refund or cancellation, please reach out to us:

Email Support

archonglyca@gmail.com

Service Provider

ARCHON GLYCA

Online Fitness Coach

We aim to respond to all refund and cancellation requests within 5-7 business days. Please provide as much detail as possible to help us assist you better.

Refund & Cancellation.